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One of the issues that we are seeing with some international customers is unknowingly signing up for Prime in an incorrect region and getting an error that says “Oh no! We can’t enable Twitch Prime on your account” when trying to enable Twitch Prime.
If you’ve already signed up for Prime and are getting this error, we may have a solution for you.
If you live in the US, Canada, Mexico, United Kingdom, Germany, Austria, Belgium, the Netherlands, Luxembourg, France, Italy, Spain, Singapore, or Japan, please follow the instructions below.
If you live in any other country or region you will need to get your current Prime membership cancelled first, and then sign up for Prime Video. If you would like to have your Prime cancelled, just reply to this email and indicate you would like your Prime cancelled so you can sign up for Prime Video. After you get confirmation that Prime has been cancelled, go to www.primevideo.com and sign up for Prime Video and then proceed to step 3 below.
Step 1: Be sure to sign up for Prime again in the right Amazon marketplace with a credit card from the correct country.
We have different Prime sign up pages for different parts of the world. Please ensure that you go the one that corresponds to the region that you live in:
· US — https://www.amazon.com/prime
· Canada — https://www.amazon.ca/prime
· Mexico — https://www.amazon.com.mx/prime
· United Kingdom — https://www.amazon.co.uk/prime
· Germany/Austria/Belgium/Netherlands/Luxembourg — https://www.amazon.de/prime
· France — https://www.amazon.fr/prime
· Italy — https://www.amazon.it/prime
· Japan — https://www.amazon.jp/prime
· Spain — https://www.amazon.es/prime
· Singapore — https://www.amazon.com.sg/primenow
Step 2: Turn off auto-renew and/or cancel your membership in the incorrect region so you are not double billed.
Step 3: Go to https://twitch.amazon.com/prime
Step 4: THIS IS IMPORTANT! Be sure that the correct flag is selected on this site.
Step 5: Click either “Sign Up for Twitch Prime” or “Enable Twitch Prime”
Step 6: Fill out the login info requested.
Step 7: Start claiming your Twitch Prime loot by logging in to https://twitch.tv and clicking on the crown in the top right.
If this still doesn’t resolve your error state, please go here or contact Amazon CS: