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Twitch Prime follow up: Trending FAQs

Oct 1 2016

After the launch of Twitch Prime today, many of you had questions. We have answers! We will use this blog post to share the latest trending questions and answers about Twitch Prime.

Q. If I have Twitch Turbo and Amazon Prime, should I cancel Turbo?

A. If you already subscribe to both Turbo and Amazon Prime, you may want to consider canceling Turbo. All the benefits of Turbo are included in Twitch Prime, except that instead of a Turbo banner on your subscriptions page you will see a Twitch Prime banner. You can cancel your Turbo subscription here, and you can go to twitchprime.com to connect your Amazon and Twitch accounts and get started with Twitch Prime.

Q. If I have Amazon Prime, how do I get Twitch Prime?

A. If you already subscribe to Amazon Prime, you can get Twitch Prime instantly for no additional cost by linking your accounts at twitchprime.com.

Q. How do I start using my free channel subscription and retain my subscription tenure/loyalty?

  1. Cancel autorenew on the subscription you want to switch over to using your free Twitch Prime subscription for.

  2. Within the next 30 days after that subscription expires, use your Twitch Prime free subscription on that channel, and your tenure will continue without interruption.

Q. If I bought an extended Turbo subscription, can I switch to Twitch Prime and get a refund on the Turbo subscription for time I did not use?

A. For a limited time, we will offer a refund on Turbo purchases if you already have subscribed to Turbo and purchased Twitch Prime as well. To request a Turbo refund, go here.

Q. If I join Twitch Prime and Cancel Twitch Turbo, do I lose anything?

A. You will no longer see a Twitch Turbo Banner on your subscriptions page, but you will retain all other benefits of Twitch Turbo like ad-free viewing, chat badge, emote set, etc.

Q: I am a member of Prime Student. Can I sign up for Twitch Prime?

A. Yes, Prime Student members are eligible for Twitch Prime. However, note that you will only get one channel subscription during your no-cost trial, even if your trial is longer than 30 days.

Q: How do I use Twitch Prime if there are multiple account holders in my household?

A. Twitch Prime benefits can only be redeemed by the primary Amazon Prime account holder. If there are multiple accounts associated with your Amazon Prime account, you need to disconnect your Twitch account from your Amazon account and reconnect it to your primary Amazon Prime account.

To disconnect your account, go to the Connections page in your Settings and uncheck the Amazon box.

You then need to reconnect your Amazon Prime account to Twitch, but this time make sure you select the primary Amazon Prime account holder in order to receive Twitch Prime benefits.

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