posts displayed by category
Last July (2013), we updated our Terms of Service to reflect the ever-changing ways that Twitch is being used by our broadcasters and viewers, including rules for conducting promotions on Twitch. There have been no changes since the July 2013 update, but Twitch may revisit our Terms of Service and Rules of Conduct at any time to reflect the evolving use of our service.
We understand that the laws and regulations governing promotions are numerous and can be complicated. It is your responsibility to ensure that any promotion you run on your channel complies with these laws, so please ask an expert if you have any questions. Twitch is not a government agency or law enforcement, but Twitch will look into complaints involving illegal or abusive behavior and take action in response to those complaints where appropriate.
Team Legal, Twitch
FIRST: We’re keenly aware and sympathetic to the notion that less latency will make social interaction better. We care very much about interactivity and continue work to deliver less overall latency. We assure you we have not directly imposed any latency on top of what the system currently delivers.
As the new video system has been 100% live for a week, we wanted to provide an update on its performance and address the feedback and concerns some of you have posted.
Over the past year, we’ve been hard at work on massive improvements to the video system. Our goal is to improve the video system’s stability and scalability so that we can offer the best quality video to as many users on as many platforms as possible, all while we continue to experience explosive growth.
For over a year, we’ve been building a new in-house video system that will allow us to scale to the rapid growth of our platform. Part of this process involves updating the current video player. The update to the video player affects anyone out there that embeds the Twitch player on your websites.
If you embed Twitch content on your site, make sure to check your embed code. If you use:
You’ll notice this is basically a change from Justin.tv to Twitch.tv. (The latter player is already live!) With this one simple change, your embed experience will be seamless when the new player goes live and the old player is decommissioned.
We’ll have more to tell you very soon, so thanks for tuning in and utilizing all Twitch has to offer!
Editor’s note: This is the first in a new, ongoing series of blog posts dedicated to keeping our users informed of what we’re doing to improve service around the world. We’ve received a great deal of feedback from you all on Twitter, Facebook, reddit, Team Liquid, in person, et cetera. We want you and your friends to use our service because it’s the best. We want you to know what we’re doing to make it the best.
It’s been a while since we talked about either the eSports communities or European audience here on Twitch.
If you are currently or have in the past used XSplit to stream to Twitch, please read this carefully.
It has come to our attention that various data on XSplit’s servers have been compromised. In particular, your XSplit credentials (account name and password), as well as your Twitch account name and stream key may have been exposed. Such exposure might allow an external party to broadcast to your Twitch channel.
Please see this XSplit announcement for more details.
tldr; Archiving changing to opt-in feature (opted out by default) for new broadcasters; all older broadcasters who have created highlights since 2012 are automatically opted in.
As we continue to grow, we face a variety of challenges in terms of cost and scale. As we are first and foremost a live video service, we’ve regularly deleted past broadcasts that are not “saved forever” or highlighted to control storage resources and costs. As the number of broadcasters has grown, so has the space and costs of archiving VODs. You may not know this but Twitch and Justin.tv combine to ingest and save as much as or more video each day than any other video site. At the current rate at which we are storing broadcasts, we can’t even order storage fast enough to keep up with demand.
/This blog is a follow up to our previous blog on this subject.
We started this week off by implementing our new transcode labeling and resolution changes. While we checked our systems and made initial tweaks, we also followed your feedback to these changes. Considering the lack of communication we provided and an unnecessarily silly tweet, we could clearly see that many of you were frustrated. It’s been an interesting 48 hours.
These initial configurations were not meant to be final. Our intent was to make changes as we evaluated functionality of the new system and reviewed your feedback. While we erred on the side of providing the best mobile experience (Low = 240p and Medium = 360p), we left our Web users wanting more (ie, 480p).
Here is our plan for making a few adjustments now and more later.
I have a Twitch account, and I want to broadcast games (specifically, League of Legends), but I can’t figure how to not stream on Justin.tv. Do I need to make a new Twitch account or what?
This is an excellent question concerning a recent change we’ve made to the relationship between Twitch and our sister site, Justin.tv. We’ve prepared an article about this in our Knowledge Base that bests explains the situation.
Twitch Broadcasters –
We have an update on our new channel page beta, just in time for the holidays. The channel page beta has been available for a little over a month now and the feedback we’ve received with each new addition and alteration continues to reshape and expand its development. Thank you to everyone who emailed, tweeted, and generally chatted us up about your feelings concerning this bold, new direction of Twitch. We greatly appreciate it and we hope you begin to see your words in action.
In our previous update, we explained how that very feedback is having direct influence over our current development, particularly in regard to customization and donation options. Today, we’re making good on our word, as well as openly welcoming the greater Twitch community to see these new channel pages for themselves.
We’re constantly working hard to improve your experience on Twitch – for both live video and VoDs. This Thursday, December 6, we’re making a major change to our the YouTube Exporter that will streamline the VoD exporting process. The biggest change is that only highlights (as opposed to uncut broadcasts) will be available for export, but remember: you can always create a highlight of your entire broadcast.
Twitch broadcasters -
Here at Twitch, our goal is to be the best video platform and community for gamers. We know that Twitch is your home away from home and we are fully aware how important your channel pages are to you.
Last week, we launched the broadcaster-only beta period of our channel page redesign project. The goal of this beta period was not clearly communicated (we’re sorry). This closed beta is specifically designed to gather the type of feedback you’ve been providing for the past week. Thank you sincerely for all of your contributions. We are listening and we hear you!
Your feedback falls into three main categories, each of which we’re actively working on in the coming weeks. You can expect major enhancements in at least these three areas:
Twitch Broadcasters -
Thank you so much for all of your feedback on the channel page redesign. We’re listening and we hear you!
Please note that the redesign we launched yesterday is version #1 in a broadcaster-only beta period and is only viewable by broadcasters and editors. During this time, we’re gathering detailed feedback via email to email@example.com, blog post comments, Twitter responses, and Facebook comments. We’re taking it all into account as we continue to improve on the product.
Twitch broadcasters -
We’re always working overtime to make Twitch the best place to broadcast your gameplay. First, thank you for choosing Twitch and for making us the leading video platform and community for gamers.
You may have noticed some exciting announcements lately including partnerships with Sony Online Entertainment, EA Origin, and Paradox Interactive - and that’s just the beginning. While we’re working with a variety of game publishers and platforms to make broadcasting easier than ever, we’re also hammering away on the site to make sure it offers the best experience for both broadcasters and viewers.
Today we’re announcing a major update: a complete redesign of your Twitch channel pages. The new design gives you a more streamlined way for you to display information to your viewers, and for your viewers to experience your channel. We’re rolling out the new design in three distinct phases, beginning today.